Although all Debt Counsellors acknowledge that such visits can be challenging, stressful and take a lot of time, there is no need to hide from the Regulator. Their coming to check up is just a normal part of operating as a Debt Counsellor.
Many other local Debt Counsellors have expressed their delight that a practice that is receiving lots of complaints is getting a visit. Complaints by consumers is not good for the industry which is beset by image and reputation issues. So, there were quite a few smiles among the local Debt Counselling fraternity.
At the same time, all Debt Counsellors know that they can improve their services and always strive to do so. Some practices even bring in outside specialists to help them with their internal auditing to identify any possible issues.
Still, such NCR visits can help identify any trouble areas and help get them seen to very swiftly.